The world changes by drips. Persistent, generous, tiny drips.

The world changes by drips. Persistent, generous, tiny drips.

I recently read a very short daily blog by Seth Godin--American author and former dot com business executive that made me think of you. Here's how it went: ------- 1,000 little steps There’s nothing in the dentist’s office that was there fifty years ago. Every device,...

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Will starting my own podcast help my business?

Will starting my own podcast help my business?

In the past few months, I've had more people approach me with questions about how to start a podcast than ever before. Podcasts are an amazing way to connect with your audience in that real, let's get into a deep conversation kind of way that, over time, creates...

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When your patients are cowboys

When your patients are cowboys

One of the first podcasts I was guest on was Dentalpreneur--hosted by the wildly successful and open-hearted dentist Mark Costes. It was an exquisite opportunity to talk to a group of healers (yes dentists are healers, too) who benefit enormously by installing...

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Healthcare Interior Design 2.0 — The Podcast

Healthcare Interior Design 2.0 — The Podcast

In September when I visited eco-conscious tile company Porcelanosa's geothermal powered factory near Valencia, Spain, I was keeping some news from you that I'm super excited to share with you now... Porcelanosa asked me to host and produce a new podcast called...

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💖Early bird call: Design workshop for DIY’ers!

💖Early bird call: Design workshop for DIY’ers!

Last week I got the coolest email from list member Nika who shared a picture of her hospitality table in her treatment room. But... before you scroll down to check out this beauty of a tea station, here's what Niki told me in that email: "In my single treatment room...

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More pics of hospitality tables in the waiting room

More pics of hospitality tables in the waiting room

Last week list member and tea aficionado Andy Pennington (yes, he’s definitely a Brit and a great guy!) sent me an email with a link to an interesting BBC radio documentary on The Story of Tea. I think you’ll love the documentary and it might even be a fun topic of...

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When is it appropriate to serve tea in your waiting room?

When is it appropriate to serve tea in your waiting room?

Several years ago, when my client opened her Veterinary clinic, she instructed all her staff to serve their human clients tea. That means when a pet parent walks through their front door and sits with their dog or cat in the clinic's living-room-esque waiting room,...

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I missed this most when I was in Spain

I missed this most when I was in Spain

When I was in Spain last month, the thing I missed most was probably not what you think it was. It wasn't the food (although I did miss it, just not the most). It wasn't the weather. And it wasn't my cats (although I loved seeing them again when I returned.)...

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I almost had a panic attack on the plane

I almost had a panic attack on the plane

I recently took a quick one-hour flight from the island of Ibiza to Barcelona on my way back to California from Spain. There was a long slow line to board the aircraft and we (the passengers) were subsequently packed inside into seats that had maybe two inches of leg...

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Get a free copy of my next book, The Treatment Room Cure!

Get a free copy of my next book, The Treatment Room Cure!

I don't know about you but the Fall season is one of my favorite times to settle in with a nice cup of tea beside the wood burning stove and begin a new creative project. I'm so there. So, guess what? I'm about to start writing my next book, The Treatment Room...

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HOW DO I DESIGN A WAITING ROOM THAT KEEPS PATIENTS RETURNING & REFERRING?
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