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There is something so comforting about drinking a cup of tea when things in life are stressful and hard.

In some magical way, we feel nurtured as we hold that warm cup in the palm of our hand… and even for a few minutes, all seems better in the world and you think, “Okay, just breathe, I can deal with this, one step at a time.”

When you offer your patients or clients a cup of (herbal) tea in your healthcare setting or healing space, it is your way of saying without words, “Don’t worry, we are here to help and support you through this process. You are not alone.”

Your patient relaxes. She (or he) slows down and is more receptive to receiving your care.

This one act of compassion costs little and gives back so much more.

It helps humanize your environment and immediately starts to build trust.

It cultivates an attitude of gratitude for the giver and the receiver.

This quote from Stephen Covey (author of The Seven Habits of Highly Effective People) says it all:

“Next to physical survival, the greatest need for a human being is psychological survival–to be understood, to be validated, to be appreciated.” 

My big message for your today:

One beautiful way to appreciate your patients is to create what I like to call “an offerings table” in your waiting room.

Any nice table will do.

Place on top of it fresh water, tea and other goodies you know your patients will love.

Please use pretty tea cups (not paper or plastic) with sturdy handles and bright happy colors to give your patients a potent dose of optimism.

Connect those colors with your logo or to the work you do. For example, if you treat patients with breast cancer, use pink tea cups.

Get your staff involved and make it fun!

At the end of the day, as Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Amen.

Yours in Health,
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P.S. If you know anyone who might benefit from this article, please share it with them. Sometimes, the smallest design improvement in a healing space can make the biggest impact in someone’s life.

HOW DO I DESIGN A WAITING ROOM THAT KEEPS MY PATIENTS COMING BACK?
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