I grew up with my Grandma around a lot. Actually, she pretty much raised me as my mom was a bohemian artist and not around that much.
One of my favorite things to do with Grandma was to take afternoon walks together with Fran, Grandma’s BFF.
Fran lived two blocks away, and it was always an adventure to walk over to Fran’s house, and then together head over to the Beverly Center–a fun people watching mall on the west side of Los Angeles–and about a 30 minute walk.
Grandma and Fran loved each other and were always close. Fran told Grandma that she was an Egyptian Princess in a past life and Grandma believed her. I believed her, too.
One day, Fran went to the doctor and was told she had to go into the hospital for surgery. Grandma was worried because she had friends who went into the hospital and never came out.
I think my Grandma knew intuitively what was going to happen and Fran didn’t come home.
As was custom in those days among my Grandma and her friends, Fran went to the beauty parlor to get her hair done before going into the hospital.
I asked my Grandma about this and she shared that getting one’s hair done before having to go into a hospital setting made the experience much better.
That got me thinking about how hospitals and and other health settings have become more patient-centered over the years.
Some hospitals now give their patients a care package complete with a lavender eye mask, ear plugs and a comfy pillow. Patient rooms are larger with a sofa-bed where family and friends can sleep.
Artwork is carefully selected to instill feelings of comfort and hope among those who gaze upon them.
Patient-centered design has come a long way since the days of my Grandma and Fran.
Patient-centered design is the NEW world of health design–where the client/patient experience is paramount to your financial vitality.
Your project doesn’t have to break the bank.
You can start small and then over time, continue to revamp, restyle or remodel as you feel comfortable.
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