A dear friend once told me that in her home country of India, she always made sure to have cookies, sweets and tea stocked in the pantry of her kitchen.

“Why?” I asked.

“Part of our Hindu culture is to see every guest that comes to our home as God and by offering tea and something sweet, we honor the light of the Divine presence in everyone,” she answered.

I suddenly understood the deeper meaning of the Sanskrit word Namaste which translates in English to “The Divine Light in me greets the Divine Light in you.”

What does this have to do with the design of your wellness business or healthcare practice?

A lot.

Hear me out.

A few years ago, I redesigned the reception area of a wildly successful Veterinary clinic in Portland, Oregon.

In my CAD software program, I carefully designed separate areas for dog and cat patients and created a self-service area for tea, coffee and other goodies the clinic already offers to both their pet and people clientele.

When I presented the design to the owner and her team, they loved everything except one thing.

“We like to serve tea to our clients,” the owner said.

She went on with, “Part of what we love to do here is to be of service to our clients and a self-service station takes away from this gift.”

My big message to you today?

Being in service to your clients and patients with loving kindness is integral to the long term success of your health business.

Of course being in service comes in different shapes and forms.

Even though my client could have freed up time for her team by creating a self-service hospitality table, she instead opted to continue to cultivate relationships and her vision of being in service by serving tea directly to clientele.

This one design decision has been part of what has made the business so successful.

Send me a note here and answer this question:

“If you could wave a magic wand and have any design element in your wellness space that would be a gift to your community AND help you grow your business, what would it be?”

Namaste,
Cheryl
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