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Last week, when I was a guest on Howard Farran's wildly popular "Dentistry Uncensored" Howard told me a story about the front desk team at his dental office. Years ago, Howard noticed that the two young women who managed the front desk area were often hungry.... and...read more
Are you embarrassed by the way your waiting room or treatment room looks and feels? Do you know it could be better, but you just don't know how to redesign the space to feel more professional without a big wad of bills suddenly appearing in your hands to pay for what...read more
I recently worked with one of my favorite clients who shared that after she redesigned her treatment room, something she couldn't identify was not quite right. I knew it was time for a tweak. After our session, I gave her the following easy design homework: 1) 1 new...read more