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When the coffee lady gives you a hug

When the coffee lady gives you a hug

When Ana went in for a pregnancy ultrasound she found out two things: 1) she was having a little girl and 2) that little girl had a cyst on her right lung. Ana was considered a high-risk pregnancy, although she went full term with baby Kiera who then became a Riley...

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When your suitcase gets stolen at In & Out Burger

When your suitcase gets stolen at In & Out Burger

When I first met the lovely Brit Andy Pennington (National Sales Director at Porcelanosa) last year, Andy had just been robbed of his suitcase and laptop when he was at the In & Out Burger in Napa Valley, California. Not uncommon in this area, the thieves broke...

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How to create privacy in your small waiting room

How to create privacy in your small waiting room

Happy holidays peeps!Is it just me, or does the holiday season this year feel a bit on the somber side?The holiday season in general can be a hard time for so many people.I know you are super busy taking care of all the business at work, including all your peeps.And I...

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The world changes by drips. Persistent, generous, tiny drips.

The world changes by drips. Persistent, generous, tiny drips.

I recently read a very short daily blog by Seth Godin--American author and former dot com business executive that made me think of you. Here's how it went: ------- 1,000 little steps There’s nothing in the dentist’s office that was there fifty years ago. Every device,...

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When your patients are cowboys

When your patients are cowboys

One of the first podcasts I was guest on was Dentalpreneur--hosted by the wildly successful and open-hearted dentist Mark Costes. It was an exquisite opportunity to talk to a group of healers (yes dentists are healers, too) who benefit enormously by installing...

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Healthcare Interior Design 2.0 — The Podcast

Healthcare Interior Design 2.0 — The Podcast

In September when I visited eco-conscious tile company Porcelanosa's geothermal powered factory near Valencia, Spain, I was keeping some news from you that I'm super excited to share with you now... Porcelanosa asked me to host and produce a new podcast called...

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💖Early bird call: Design workshop for DIY’ers!

💖Early bird call: Design workshop for DIY’ers!

Last week I got the coolest email from list member Nika who shared a picture of her hospitality table in her treatment room. But... before you scroll down to check out this beauty of a tea station, here's what Niki told me in that email: "In my single treatment room...

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More pics of hospitality tables in the waiting room

More pics of hospitality tables in the waiting room

Last week list member and tea aficionado Andy Pennington (yes, he’s definitely a Brit and a great guy!) sent me an email with a link to an interesting BBC radio documentary on The Story of Tea. I think you’ll love the documentary and it might even be a fun topic of...

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When is it appropriate to serve tea in your waiting room?

When is it appropriate to serve tea in your waiting room?

Several years ago, when my client opened her Veterinary clinic, she instructed all her staff to serve their human clients tea. That means when a pet parent walks through their front door and sits with their dog or cat in the clinic's living-room-esque waiting room,...

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I missed this most when I was in Spain

I missed this most when I was in Spain

When I was in Spain last month, the thing I missed most was probably not what you think it was. It wasn't the food (although I did miss it, just not the most). It wasn't the weather. And it wasn't my cats (although I loved seeing them again when I returned.)...

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